Credit Card Protection
You must respond within 60 days
of the mailing of a bill in error
So often community members have asked for a letter example to accomplish some purpose. This then is a sample format I have written myself or obtained from others on my Forum. Feel free to copy, paste, and alter to fit your needs.
You must respond within 60 days of the mailing of a bill in error, in order to expect action by the billing company. Include supporting information as well as the correction. Send your letter to the customer service department and not the billing address. The company must acknowledge receipt within 30 days. It must also correct the error or notify the consumer why the billing is correct within 2 cycles or 90 day maximum.
From: (Your Name)
TO: Customer Service Name of Business Address City, State, Zip Code
Subject: Billing Error
The following information is incorrect on my billing statement dated (Date from bill). ______________________________________________
The law requires you acknowledge this letter with 30 days unless you correct it. The law also requires the error be corrected or that you notify me with the reasons the information is correct. Furthermore this notification must occur within 2 billing cycles or maximum of 90 days.